At Colossal Diamond Tools, LLC, we recognize the importance of having access to specific products, tools, or equipment that may not be readily available in our standard inventory. This is why we provide special order items to cater to your unique requirements. Here is a comprehensive overview of our special order process:
What Constitutes a Special Order?
A special order item refers to any product that is not typically stocked in our inventory. These items are procured directly from the manufacturer or supplier based on individual orders. Some special order items may be customized or made-to-order, while others are sourced from the original supplier/manufacturer upon receiving a specific order. We have the capability to bring these special order products into our warehouse and maintain them as stock items for prompt delivery to fulfill your requirements on a per-order basis. If you do not find the item you need listed on our products page, please reach out to us to explore how we can enhance our services to accommodate your shipping and packaging needs more effectively.
Anticipated Delivery Timeframe
Special order products may not be eligible for immediate shipment within 1-2 business days like our standard inventory items. Typically, most special orders are delivered within a timeframe ranging from 10 to 14 days. Some special order items may be dispatched directly from the manufacturer, while others may necessitate ordering into our warehouse with the subsequent manufacturer's shipment, which could extend the delivery timeline to several weeks. We maintain regular communication with our suppliers to keep you informed about the expected delivery date and any potential alterations.
Direct Shipment Possibility
Depending on our vendors' policies, certain special order products can be shipped directly to your business.
Refunds and Returns for Special Orders
Please be advised that we may not always be able to cancel special order products once the order has been placed, and these items may also be non-returnable. Should you have any inquiries prior to ordering special order or made-to-order products, please do not hesitate to contact us.
Contacting Us
If you don’t see what you need listed on our products page, please contact us using this link to discuss how we can better meet your shipping and packaging needs.
At Colossal Diamond Tools, LLC, we pride ourselves on our ability to source hard-to-find products and meet your specific requirements. If you have any questions or need assistance with a special order, don't hesitate to reach out to our team. We are here to help!
